Returns


Our policy lasts 14 days. If 14 days have passed since your purchase, we can unfortunately not offer you a refund or exchange.

To qualify for a return, your article must be unused and in the same condition in which you received it. It must be in the original packaging.

To make a return, you must show us a receipt or proof of purchase.

Please please do not return your purchase to the manufacturer.

Any item that is not in its original state, which is damaged or has some missing parts for reasons that are not due to an error on our part.
Any item that is returned more than 14 days after delivery.

Refunds (if applicable)
Once we have received and inspected the returned item, we will e-mail to confirm that we have received. We also our decision regarding the approval or rejection of your claim.
If your application is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or to your original payment method within a number of days.

Refunds late or missing (if applicable)
If you have not received your refund, please first consult your bank account again.
Then contact the issuer of your credit card, because there might be a delay before your refund will be officially displayed.
Then, contact your bank. There is often a period of treatment needed before a refund is displayed.
If after doing all these steps, you still have not received your refund, please please contact us at contactsmartcgy@gmail.com.

sale items (if applicable)
Only regular price items can be refunded. Unfortunately, sale items are not refundable or exchangeable.

Exchange (if applicable)
We replace an item only if it is defective or damaged. If in this case you want to exchange it against the same article, send us an email to contactsmartcgy@gmail.com.

Gifts
If the returned item was identified as a gift when buying and if it was sent to you directly, you will receive a gift of a credit equal to the value of your return. Once we receive the returned item, a gift certificate will be sent by mail.

If the item has not been identified as a gift when purchasing, or the gift of the donor preferred to receive first article for you to offer it later, we will send a refund to the gift giver and he will know that you have returned the item.

It will be responsible to pay your own shipping to return your item. Shipping costs are not refundable. If you receive a refund, return shipping costs will be deducted from it.

Depending on where you live, the time required to receive your exchanged product may vary.

If you send an item with a value of € 45, you should consider using a delivery service which allows you to track the shipment or subscribe to a shipping insurance. We do not guarantee that we receive the item you we return.